Please allow up to three business days for processing. Requests will be effective the day they are submitted and you will receive a confirmation once processed. Please retain the confirmation for your records. If you do not receive a confirmation, please submit again until you get a confirmation.
Membership cancellations require a 30 day notice before your next billing date except for 30 day trial memberships. We do allow exemptions in circumstances where using our facility is not possible such as moving out of Seattle or injury. Please explain why and attach any supporting documentation such a evidence of moving or a doctor’s note.
Suspension requests must be submitted 5 business days prior to your next billing date you are requesting and done in monthly increments up to 3 months. Suspension are not included as part of your 30 day notice for cancellations and memberships must be active in order to cancel.
Downgrade/Upgrades requests must be submitted 5 business days prior to your next billing date.